How long does it take to get the system up and running?

Because AVA is a cloud-based system, the system is lightweight and easily implemented in your community. Within 30 days of signing up, we can have a team onsite and your staff and ambassadors trained to operate the system. You’ll be sending group and individual communications to your residents and receiving confirmation of their review in no time at all.

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How do you increase adoption rates among the residents?

AVA offers a unique Ambassador Program, where our team arrives onsite at your community to work with a group of your residents who volunteer to be ambassadors. We ensure they have the skills and know-how to help their friends and neighbors adopt the program and use it comfortably in their daily lives. This peer-to-peer influence has proven very effective in our client communities, where they average 80% adoption rate among residents.

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How will AVA work with residents that are uncomfortable with technology?

We recognize that many seniors are uncomfortable with technology.  AVA is uniquely built to provide access to messages and features with landline telephones, smart TVs, etc as well as more modern technologies like email, text, and Alexa. First, residents have the option to choose from a range of technologies to be sure they are accessing the channel with which they are most comfortable. If your independent living or assisted living residents are comfortably adapted to their smartphones, that may be their choice. Perhaps they prefer to receive a talk-to-text call on their landline phone. Maybe their Alexa device is a comfortable part of their lives and they prefer to get reminders there. If your community has a smartTV messaging capability, AVA can work seamlessly with that technology. So our first strategy is ensuring that each resident receives communication in their preferred channel. Secondly, the Ambassador Program offers daily support and assistance during program implementation and in the months to follow

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Can I integrate AVA into my Dining services department?

Communities have seen savings in both labor and food costs by integrating meal ordering into the AVA system, giving residents their dining choices the same day or in advance so planning and food prep can be tailored to resident preferences. Monthly/weekly menus can still be printed, but now residents can also receive menu options along with a read-and-tap interface, gathering their orders to empower dining staff to meet their needs without the burden of food waste.

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What communication channels are available in the program?

Email, text, text-to-voice calls to a landline, announce the message through Amazon Alexa, send as a Facebook message, WhatsApp, and others. Nearly any internet-enabled device can be connected to the AVA system.

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What third party systems can integrate with the AVA program?

We have already successfully integrated multiple platforms into the AVA communications platform, ensuring communities get their full ROI from the technology they’ve already purchased. In addition, AVA is capable of layering its tools and insights over most billing and facility maintenance programs.

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Can we access request data for analysis?

The AVA system tracks how residents and staff are engaging with the platform and saves the data for administrators to make informed decisions, from ordering food to creating activities, to  scheduling staff and services

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How can we use this platform in a memory care facility?

We have seen success using AVA in memory care communities when integrated into landline phones, smart TVs and Amazon Alexa.

More importantly, with an AVA family subscription, loved ones and PoA’s can stay closely connected with the day-to-day details of those they care about so deeply. AVA’s Chief Medical Officer emphasizes this: “Families face a difficult time communicating with those going through memory and cognitive issues. AVA provides talking points that make a huge difference. For example: what Mom had for dinner last night, an activity that Dad participated in yesterday (or will be attending tomorrow), community news, and more.”

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How simple is it for staff to upload messaging or information to the AVA platform?

While we provide onsite training and support for each community’s launch, we have seen staff members take to the intuitive interface quickly, many without any formal training and most find the platform intuitive.